Returns
You may return items within 30 DAYS of the original purchase date. If 30 days have gone by since your purchase, we cannot offer you a refund, exchange or store credit.
30% off or more = ALL SALES FINAL
Prom/Formalwear = ALL SALES FINAL
Credit will be refunded to your credit card or original method of payment. Gifts will be refunded to a gift card to be used in store or online.
To be eligible for a return, merchandise must be in its original condition: unused or unworn with tags still attached. It must also be in the original packaging. Shoes must have the box they came in.Shoe boxes must be put in another bag or box to be shipped back. Do not attach the shipping label to the original shoe box.
Return shipping and handling costs are the customer's responsibility. Any shipping charges on the original purchase will not be refunded.
Several types of goods are exempt from being returned. Food items, intimate or sanitary goods, health & personal care items, gift cards, prom dresses and the sale items noted above cannot be returned.
To complete your return, we require a receipt or proof of purchase.
We reserve the right to reject any item returned to us. Any items that appear to have been worn, had the tags removed or are received by us after the return period will not be accepted. If you receive incorrect merchandise or merchandise you believe to be defective, please contact us immediately at contact@thevaultclothingco.com. We will not accept returns or defective claims on items that have been worn or washed.
Please allow 2-3 business days for your refund to appear in your account. If you haven’t received a refund yet, contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@thevaultclothingco.com.
Reward points earned on returned items will be deducted from your rewards account. Once points are used on a purchase, they have been redeemed and cannot be returned to your account.
**Beginning in November, any purchases made as Christmas gifts can be returned until January 31st. Gifts will be refunded to a gift card to be used on a future purchase.**
You may return your purchase in store or you may mail it to:
The Vault Clothing Co
217 N. Main St.
Mitchell, SD 57301
Exchanges
You may exchange an item within 30 DAYS of the original purchase date. If 30 days have gone by since your purchase, we cannot offer you a refund, exchange or store credit. Eligibility for an exchange is same as stated for returns!
30% off or more = ALL SALES FINAL
Prom/Formalwear = ALL SALES FINAL
Several types of goods are exempt from being returned or exchanged. Food items, intimate or sanitary goods, health & personal care items, gift cards, prom dresses and the sale items noted above cannot be returned.
To be eligible for a exchange, merchandise must be in its original condition: unused or unworn with tags still attached. It must also be in the original packaging. Shoes must have the box they came in. Shoe boxes must be put in another bag or box to be shipped back. Do not attach the shipping label to the original shoe box.
Mail the item you wish to exchange to:
The Vault Clothing Co
217 N. Main St.
Mitchell, SD 57301
Once we receive the item you are wishing to exchange, we will complete the exchange process on our end and send the new item to you!
If you have any questions regarding exchanges, email contact@thevaultclothingco.com or give the store a call at 605-990-3130!